2. Jumpseat Privacy Policy

Last updated: 8 May 2026

Jumpseat is a social flight tracking and travel community service, so some information you choose to add or share may be visible to other users depending on the feature and your settings.

We collect the information needed to operate the Service, support community features, secure accounts, improve performance, and communicate with you. If you enable optional features such as location, contact discovery, calendar import, social sign-in, push notifications, or waitlist updates, we may collect and use the information needed to provide those features.

We do not sell your personal data for money. We may share data with service providers that help us run the Service, and with authorities or other parties when required or permitted by law.

You can contact us to request access, correction, deletion, or withdrawal of consent where applicable.

This Privacy Policy explains how Altitute Pte. Ltd. (“Altitute”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use the Jumpseat mobile application, website, and related services (collectively, the “Service”).

Altitute Pte. Ltd. is a Singapore company with registration number 202552733D and registered address at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914.

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal data we collect when you:

visit our website;

join our waitlist;

create or use a Jumpseat account;

post or share content through Jumpseat;

communicate with us; or

interact with our events, communities, campaigns, surveys, or promotions.

2. Personal Data We Collect

Depending on how you use Jumpseat, we may collect the following categories of personal data.

A. Information you provide directly

This may include:

name or display name;

email address;

username and password or sign-in credentials;

profile details such as photo, bio, home airport, airline or travel preferences, loyalty information you choose to share, and social links;

content you post, including stories, reviews, comments, images, videos, and event participation;

flight and travel information you choose to add or share;

communications you send to us;

survey responses, feedback, and beta testing submissions; and

waitlist information and marketing preferences.

B. Information collected automatically

This may include:

IP address;

device identifiers;

operating system and app version;

browser type and device type;

log data, crash data, diagnostics, and performance data;

app usage information, pages or screens viewed, features used, timestamps, and referring URLs; and

cookie, SDK, and similar technology data.

C. Location information

If you enable location permissions, we may collect precise or approximate location information from your device to support relevant features, such as local discovery, airport context, travel context, event-related functionality, anti-fraud checks, and service personalization.

Depending on how the feature is designed, we may use location information to determine whether you appear to be at or near an airport, venue, or relevant travel context. We may retain limited location-related records where reasonably necessary to provide the feature, improve the Service, or protect against abuse.

You can control location permissions through your device settings. Some features may not work properly if location access is disabled.

D. Information from third parties

We may receive information from:

authentication and social sign-in providers;

analytics providers;

community or messaging platforms;

app stores and payment processors;

marketing and attribution providers;

other users who mention, tag, invite, or connect with you; and

travel, mapping, calendar, contact, or other data providers that support the Service.

E. Optional feature-specific information

Depending on the features you use, we may also collect or process:

calendar event information where you choose to enable calendar import or flight matching features;

contact or identifier information where you choose to find friends, invite others, or sync social features through supported platforms or providers;

push notification tokens to send service-related alerts and updates; and

device-side signals used to match likely flight, airport, or travel activity to the features you request.

Where possible, we aim to collect only the information reasonably necessary for the relevant feature.

3. How We Use Personal Data

We may use personal data for the following purposes:

to provide, operate, maintain, and improve the Service;

to create and manage user accounts and profiles;

to display user-shared content and enable social features;

to process waitlist registrations, onboarding, and beta access;

to personalize your experience and recommend relevant people, communities, flights, stories, reviews, or events;

to communicate with you about the Service, including support, updates, product announcements, security notices, and administrative messages;

to send marketing communications where permitted by law and subject to your preferences;

to measure campaign performance and understand user engagement;

to monitor usage, troubleshoot issues, and improve performance;

to detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity;

to enforce our Terms and other policies;

to comply with legal and regulatory obligations; and

to establish, exercise, or defend legal claims.

4. Legal Bases and Consent

Where Singapore’s Personal Data Protection Act 2012 (PDPA) applies, we generally collect, use, and disclose personal data with consent, where required, and for purposes that a reasonable person would consider appropriate in the circumstances.

Depending on the context, we may also process personal data where reasonably necessary to:

provide a service you requested;

perform or administer our contract with you;

comply with legal obligations;

respond to emergencies involving life, health, or safety;

investigate misconduct, fraud, or unlawful activity; or

operate our business in accordance with applicable law.

Where consent is required and you have provided it, you may withdraw your consent at any time by contacting us. Withdrawal may affect our ability to provide parts of the Service.

5. Social Sharing and Public Information

Jumpseat includes community and social features. Information you choose to post or share may be visible to other users or, depending on the feature and your settings, may become publicly accessible.

This may include profile details, travel-related posts, reviews, comments, event participation, user connections, and flight-related activity that you choose to share.

Please use care when sharing information. We are not responsible for how other users use information you make available through the Service.

6. Cookies, SDKs, and Similar Technologies

We and our service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:

remember your preferences;

keep you signed in;

understand usage and performance;

detect bugs and security issues;

measure campaigns and referrals; and

support analytics, communications, and advertising.

You may be able to control some of these technologies through your browser, device, or app settings. Blocking certain technologies may affect functionality.

7. Disclosure of Personal Data

We may disclose personal data to:

service providers that host, support, analyze, secure, operate, or improve the Service;

cloud hosting, infrastructure, database, and content delivery providers;

analytics, attribution, and communications providers;

app stores, payment processors, and fraud prevention providers;

customer support and community management providers;

professional advisers such as lawyers, auditors, insurers, and accountants;

corporate affiliates or group companies;

authorities, regulators, courts, law enforcement, or other third parties where required or permitted by law; and

counterparties involved in an actual or proposed merger, acquisition, financing, restructuring, or sale of assets.

We may also disclose information at your direction or with your consent.

We do not sell personal data for money.

We may disclose user-shared information to other users or the public where this follows from the relevant social feature, your settings, or the way you choose to interact in public areas of the Service.

8. International Transfers

Because we may use vendors or systems located in different countries, your personal data may be transferred to or processed outside Singapore.

Where we transfer personal data outside Singapore, we will take steps required by applicable law to ensure that the transferred data continues to receive a standard of protection comparable to that required under the PDPA.

9. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide the Service;

maintain account history and community features;

comply with legal, accounting, tax, reporting, and regulatory requirements;

resolve disputes;

enforce our agreements; and

protect the security and integrity of the Service.

Retention periods may vary depending on the type of data, sensitivity, business need, legal obligations, and whether the data is needed for fraud prevention, safety, or evidentiary purposes.

When personal data is no longer required, we will delete it, anonymize it, or securely dispose of it as appropriate.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

For example, we may use encryption in transit, access controls, authentication safeguards, logging, and other security measures appropriate to the nature of the Service and the data involved.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

request access to personal data we hold about you;

request correction of inaccurate or incomplete personal data;

withdraw consent where processing is based on consent;

opt out of marketing communications; and

request deletion of your account or certain personal data, subject to legal and operational limitations.

You may also be able to manage some data directly through your account, device, browser, or app permissions, including notification settings, cookies, location permissions, calendar access, and connected services.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

12. Marketing Communications

We may send you service-related communications, which are not promotional in nature.

Where permitted by law, we may also send newsletters, product updates, event invitations, offers, or other marketing communications. You can opt out by using the unsubscribe function in the message or by contacting us.

13. Third-Party Services

The Service may link to or integrate with third-party services. We are not responsible for the privacy, security, or content practices of third-party services, which are governed by their own policies.

14. Children

The Service is not intended for children under 13, and we do not knowingly collect personal data from children under 13.

If you believe a child under 13 has provided us personal data, please contact us so we can take appropriate steps.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service, on our website, or by other appropriate means. The “Last updated” date at the top will indicate when the latest changes became effective.

16. Contact Us

For privacy questions or requests, please contact:

Altitute Pte. Ltd.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914
Email: hello@altitute.com

If required under applicable law, you may designate and publish a Data Protection Officer contact for privacy-related requests.